BASIC COMMON COMPLEX OF AUTOMATION
REALIZATION OF OUR STRATEGY IN THE SPHERE OF QUALITY
We live in an era of advanced communications. For business now responsiveness and information awareness is a key factor in the design of solutions and quality of services.
Looking back at the history of formation of any business there was always a place for automation of certain processes. It was something supernatural when you were processing the applications from the website or feedback form, preference was then given to sms informing. Or do you remember the disc pulsed phones? Are they relevant today?
In the market of IT services there is always a wide range of proposals aimed at automation, separation, merger, integrity, resilience and transparency of the various stages of production and services.
All is not gold that glitters
Localization of flexible products is a hellish toil
In 2013, our company was ready for the transition to this model of business administration. Initially we tried CRM «Bitrix Enterprise Management", but we want to notice right off the bat: "We were not ready for such a huge and heavy product."
The system, at first glance, seemed to us very promising, but a lot of pitfalls and little coverage of our needs have caused antipathy to this product.
For several years we singed our feathers and stopped halfway without achieving desired results. But, according to statistics, many large companies develop their own software, specifically made to fit their needs. And our company is not an exception!
SELF-HELP IS THE BEST HELP
EFFECTIVE AUTOMATION SYSTEMS — NOT A MYTH BUT A REALITY
In June 2015, we started to actively develop our own billing. Yes, that's right, billing, not CRM, but billing. Of course, the question arises: "Why did you use such a concept as billing?"
Everything is very simple! Our company has a very large range of services, many of them are already automated, many even eliminate the human factor. "But, pardon!", You say, "How do the telecommunications come into the picture?".
The answer will be rhetorical: "Yes and no." Telecommunication services are everywhere around us, our company is not an exception, but we are not an ISP, but I can assure you, "that we have things to control – this is a huge network of branch offices and equipment, from operation of which depends our reputation."
TIME TO REINVENT THE WHEEL
CONVENIENCE OF SERVICE USER IS THE MAIN REASON TO CREATE SOMETHING GOOD
So back to our ... billing. In August 2015, we launched closed beta testing of the new system, the results showed that the records management and control of it increased in several times! Then we decided to include in it all areas of activity by combining various internal CRM of the company, thus we have created a comfortable environment for business.
Yes, I will note that we have invented another wheel, but as the saying goes, we wanted to have our own and find out if we can do it without losing the category of "creativity," and we did it! Looking back on the experience with various CRM and operational monitoring of specific sites of our company, we directed the vector of development of the software on our clients and partners creating a favorable and informative environment for provision of services.
Today we offer our partners to drop outdated business practices, to refuse sending of annoying data by e-mail, from the tedious talk on the phone and move to a new level of provision of services.